Refund policy

Refund Policy

Last updated: February 2026

We want you to feel confident ordering from Nestry. If something isn’t right, we’ll make it right.

The Nest Mat is currently sold as a pre-order.

You may cancel your pre-order at any time before it ships for a full refund.
Once an order has shipped, it can no longer be canceled.

To cancel a pre-order, please contact us as soon as possible using our Contact page or email.

Because The Nest Mat is a pet enrichment product, we do not accept returns after delivery unless the item arrives damaged or defective.

If your item arrives damaged or with a manufacturing defect:

We will offer a replacement or full refund, depending on the situation.

Approved refunds are issued to the original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

Shipping fees (if applicable) are non-refundable once an order has shipped.

We do not offer exchanges at this time.

If you have any questions about your order, pre-order status, or refund eligibility, we’re here to help.

📧 hello.nestry@gmail.com
or use the Contact page on our website.