Residency Guidelines

NESTRY CARE | RESIDENCY GUIDELINES & POLICIES
To maintain our premier standards of household care, residential security, and provider health, all approved Nestry Care residencies are bound by the following operational boundaries and behavioral parameters.
Behavioral & Safety Standards
  • Zero-Tolerance Aggression Policy: Nestry Care prioritizes provider safety. Pets with any history of human reactivity, severe resource guarding, or biting are not eligible for care. If unmanageable behavioral aggression occurs during a residency, Nestry reserves the right to engage the client's mandatory emergency local contact immediately.
  • House-Training Baseline: All residential guests must be fully house-trained. Properties requiring specialized deep cleaning due to structural neglect or unmanaged pet destruction will incur a mandatory $50.00/day property maintenance fee.
  • Property Damage Liability: Nestry Care is responsible for standard household care execution. Nestry Care is not liable for structural property damage caused by an animal's unpredictable natural behaviors (such as scratching, chewing, or staining), provided standard care protocols are met. Clients are advised to secure sensitive items or high-value heirlooms prior to departure.
On-Site Household Logistics & Amenities
  • Hygiene Access: To support standard health and personal hygiene during our multi-day Overnight Residencies, clients are required to provide clear access to a clean, fully functioning private bathroom and shower facility. Nestry supplies its own personal hygiene products and respects the home environment by keeping all assigned bathroom spaces perfectly maintained.
  • Kitchen Amenities: Providers supply their own meals and refreshments during a stay. We require standard access to basic kitchen appliances (refrigerator, stovetop, microwave) for simple meal preparation.
  • Provider Availability Block (Time Away): To maintain essential external business operations and required personal health commitments, all standard Overnight Residencies include up to one consecutive 4-hour block of unoccupied time per day where the provider may leave the premises.
Cancellation & Retainer Policy
  • The 50% Booking Retainer: All online calendar checkouts require full reservation processing to lock your travel dates. Exactly 50% of the total checkout balance serves as a non-refundable booking deposit.
  • Cancellations: Cancellations made within 7 days of the scheduled residency start date will forfeit the full balance, as those dates were held exclusively for your household and closed to other applicants. No refunds or partial adjustments are issued for early client returns once a residency has officially commenced.